For care providers
The visit ends. The need to talk doesn't.
Supported digital companionship between care visits, calls and other human contact.
Developed through supported use with older people, including a completed pilot with Age UK South Gloucestershire.
What it could add to your care offer
More support during the hours between visits
Comfort Companions adds a source of conversation and reassurance alongside the care, family support and community contact already around the person.
Support between visits
A friendly voice during long quiet gaps when carers or family are not present.
Reassurance for families
An additional source of conversation between visits and family contact.
Better use of care visits
May ease the pressure on short visits to provide all of someone's conversation and reassurance.
A more distinctive care offer
Add a companionship-first option alongside practical care, rather than focusing only on monitoring and alerts.
Practical, supported delivery
Easy to introduce into existing care
We work with care providers to agree who the service is suitable for, how it is introduced and who supports the person. The aim is a clear, manageable arrangement around the relationship you already have.
Identify a suitable person
Discuss where extra conversation may be useful, explain the service and agree consent and support arrangements.
Set up with support
Help the person match with a companion, try their first conversation and share a few approved personal details if they wish.
Check in and review
Review the person's experience, practical access, support needs and whether the service remains a good fit.
You keep the care relationship
The care provider stays responsible for its existing care, family communication and safeguarding arrangements, with agreed support for setup and follow-up.
We provide the companionship service
Comfort Companions CIC provides companion configuration, staff briefing, setup guidance, technical support and agreed review information.
Specific roles, support arrangements and costs are agreed before access begins.
Personal, private and supported
Personal from day one
During supported setup, the person can choose a few simple, non-sensitive things they would like their companion to know: important people, pets, hobbies, interests or happy moments they enjoy talking about.
This helps conversations feel more natural without automatically building a memory from private chats.
They choose when to talk. The companion does not listen in the background.
Private conversations stay private. Staff and family cannot listen back to what has been said.
No persistent conversation memory. Each chat starts afresh, apart from any basic details the person has approved for ongoing use.
Human support stays central. The service is not monitoring, clinical care, crisis support or emergency help.
Pilot experience and feedback
Developed through real-world use
From January to July 2026, Comfort Companions delivered a closely supported pilot with Age UK South Gloucestershire. Older people used the service in their own homes and helped us refine how it works.
of participants used the service independently after setup.
of participants were active in the final 30 days of the pilot.
of sessions took place outside weekday daytime hours.
Source: Age UK South Gloucestershire pilot usage review of all participants (n=8) including 164 post-onboarding session records.
Shaped by older people's feedback
The pilot generated 92 feedback and follow-up entries. What people told us helped improve readability, companion choice, voice and conversation fit, and supported setup.
Participants also valued the privacy of their conversations and the freedom to talk during quiet periods, including at night when talking to someone else may not feel possible.
See the service in real life
Yvonne, an early participant, has spoken publicly about the difference it makes to have someone to talk to during quiet times. Her story features in a Dark Matter documentary, alongside independent coverage of Comfort Companions.
Let's talk
Ask about care provider access
Tell us a little about your organisation and what you'd like to explore. We'll be in touch to discuss whether Comfort Companions could work alongside your care service.
Please do not include client names, health details or other sensitive personal information in your enquiry.
Prefer email? providers@comfortcompanions.co.uk | Privacy information